ServiceBy engagement

Diagnosis to a system that runs.

AI workflows built around your data, your process and your judgment.

Packaged software rarely fits a clinic, a freight yard or a professional practice. We start with a two-week diagnosis of your operation, then build and run the system that fits — a data copilot, an operations cockpit, a virtual employee or straight automation.

Does your operation…

keep its key knowledge in one person's head?
run on spreadsheets, paper and a system nobody dares touch?
have consultants' advice and vendors' software that never quite stuck?
want AI to do the work while people keep the decisions?

Then start with a two-week diagnosis.

On the floor

AI systems that run inside the operation — not in a slide deck.

What it does

1Data copilot (ChatBI): ask your business data questions in plain language; read-only, permission-gated.
2Operations cockpit: scattered data unified into the owner's daily decision view.
3Virtual employee: voice and chat agents with knowledge base, booking tools and call records.
4Process automation: repetitive, error-prone work run reliably by the system — key decisions stay human.
5Every system ships inside an Agent Harness: rules, knowledge, process and guardrails.

Who it is for

Businesses with 5–200 staff — healthcare clinics, logistics and freight, professional services, customer-facing retail — where workflows are too specific for packaged software.

How we roll it out

Audit → diagnose → build → run. A senior product lead stays on the engagement from the first interview to daily operation.

Why choose Custom AI workflows

First step made clear within two weeks, with cost and timeline.
Every system ships inside an Agent Harness: rules, knowledge, process, guardrails.
Delivered systems still running daily — DCare, Rikyu, FikaCall.
Not a one-off project: results come back and the method is refined.

Showcase

Delivered systems, still running every day.

Appliance repair chain · Taiwan

DCare

Operations cockpit + data copilot

Turned 50,000+ historical work orders into a system the owner can question directly, every day.

Before: 50,000+ work orders scattered across paper and a legacy system; dispatch ran on the manager's memory.

12 operating modules, intake to close-out
ChatBI: plain-language questions answered with read-only analysis and charts
Customer heat map across 22 counties; logistics and Google Sheets integration

Wholesale · 2 sites, 4 product lines · Taiwan

Rikyu

Process automation + operations cockpit

Turned experience-based staff scheduling into rules the organisation can read and change.

Before: Daily purchasing, stall attendance and revenue tracked by hand in Excel and on paper.

Daily purchase records, vendor and stall management
Rule-based scheduling: expected revenue × recent attendance × workload balance
Five-stage live-stream order flow with stock locking; daily revenue digest to Discord

Enterprise voice AI · Canada

FikaCall

Virtual employee

Lets AI absorb repetitive enquiries so people are kept for conversations that need judgment.

Before: Customer calls and online enquiries handled entirely by staff; repeat questions consumed hours.

One-tap web / LINE voice call, no phone number needed
Switchable AI providers
Knowledge base, booking / lookup / notification tools, 90-day transcripts

FAQ

How long does a first engagement take?

Diagnosis in about two weeks; a first system typically in one to three months.

Do we need a data team?

No. We work with the data you have and set up what is missing.

Which industries?

Healthcare clinics, logistics and freight, professional services and customer-facing retail, 5–200 staff.